Customer account
Use your purchase email to receive a secure login code and view your order history.
Open my account → SMITOV SUPPORT
Help that gets you
back to work.
Find the right place for downloads, licences, installation help and technical support for RaffleFlow and SMitov Social.
START HERE
What do you need help with?
Choose the closest topic. If the answer is not in your customer account, send us the details and we will take it from there.
Downloads & updates
Download purchased products and access the versions available for your licence.
View downloads →Licence activation
Get help when a key will not activate, a site changes or an activation needs attention.
Get licence help →Installation
Support for installing the ZIP file, replacing an older version and completing setup.
Ask for installation help →RaffleFlow
Help with campaigns, entries, draws, winners, settings and product behaviour.
Contact RaffleFlow support →SMitov Social
Help with the platform, configuration, accounts, community features and updates.
Contact Social support →BEFORE YOU SEND
A few details help us solve it faster.
Never send passwords or payment details. For a technical issue, include the information below when possible.
- ✓ Product name and version
- ✓ Your WordPress and PHP versions
- ✓ The exact error message or a screenshot
- ✓ What you expected and what happened instead
STILL NEED HELP?Send us the details.
Contact support →